Legal
Privacy Policy
Welcome to www.divinelongevityandwellness.com (the “Website,” “we,” “our” or “us”). Your privacy matters to us. This Privacy Policy explains how we collect, use and protect information you share through the Website.
1. Our obligations under HIPAA
Divine Longevity and Wellness is a medical practice and a HIPAA-covered entity. Health information you share with us as a patient or prospective patient, including through our forms, booking tools and consultations, is protected health information (PHI). We use and disclose PHI only as permitted by the Health Insurance Portability and Accountability Act (HIPAA) and applicable state law, as described in our Notice of Privacy Practices, which is available at the clinic and on request.
Where this Privacy Policy and our Notice of Privacy Practices differ for health information, the Notice of Privacy Practices applies.
2. Information we collect
a. Personal information
- Name
- Email address
- Phone number
- Date of birth
- Billing and payment details (when applicable)
b. Health information
Information about your health, symptoms, goals and treatment that you provide through forms, booking or consultations. This is handled as protected health information, as described above.
c. Technical information
- Browser type
- IP address
- Device information
- Pages visited and time spent on the site
3. How we use your information
- To schedule appointments and provide care and services
- To respond to your questions and requests
- To process payments
- To send appointment reminders and, with your consent, other text messages and emails (you can opt out at any time)
- To understand and improve how the Website performs
4. Sharing your information
We do not sell your personal information. We may share information with:
- Service providers who help us operate (for example scheduling, payment processing and communication tools), under agreements that protect your information, including business associate agreements where required by HIPAA
- Authorities, when required by law
- A successor organization in the event of a merger or acquisition, subject to the same protections
5. Text messages
If you agree to receive text messages, we may text you about appointments and your care. Message and data rates may apply. Reply STOP to opt out or HELP for help. Your mobile number and consent are not shared with third parties for their marketing.
6. Cookies and tracking technologies
We may use cookies and similar technologies to:
- Improve your experience
- Understand site usage
- Remember your preferences
You can disable cookies in your browser settings.
7. Data security
We use administrative, technical and physical safeguards to protect your information. No method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.
8. Your rights
Depending on your location and on HIPAA, you may have the right to:
- Access a copy of your information and health records
- Request corrections
- Request restrictions on certain uses and disclosures
- Receive an accounting of certain disclosures
- Opt out of marketing communications
To exercise these rights, contact us at [email protected].
9. Third-party links
The Website may contain links to third-party sites, such as financing partners and product stores. We are not responsible for their privacy practices.
10. Children’s privacy
The Website is not intended for individuals under 18, and we do not knowingly collect information from children through it.
11. Changes to this policy
We may update this Privacy Policy at any time. Updates are posted on this page with a revised “last updated” date.
12. Contact us
If you have questions about this policy, contact us at [email protected].
Divine Longevity and Wellness, 106 Four Seasons Shopping Center, Suite 110, Chesterfield, MO 63017 · (314) 514-5364